FREQUENTLY ASKED QUESTIONS
Yes, you will receive an email with your shipping tracking information once your order has been shipped
We accept visa, master/maestro cards, American express, net banking, EMI (based on your bank card), UPI and other wallets as payment options
Yes. All orders are transmitted over secure internet connections using SSL (secure sockets layer) encryption technology.
No. All orders must be placed online through our web site zeusmotorcyclegear.com
In some exceptions, where you want to place order instantly, we can take your order manually by email or by What’s App. Please reach to to our customer care on 844-844-0133 for more details.
Yes. We safeguard your information using Secure Socket Layer (SSL) protocols, the most widely accepted Internet encryption standards, to provide you with the safest, most secure shopping experience possible. This technology protects your private information by encrypting your sensitive information while it is transferred to our servers.
To check which size to order please refer to our size charts. Detailed product information is listed on each product page and can assist in giving a sense of fit. If you are still unsure which size to order please contact at (support@zeusmotorycyclegear) for guidance.
No. At this time, we do not offer an in-store pick up service. All online purchases will be shipped directly to you.
No. We can only ship your online order to one location. Please place separate orders for multiple delivery addresses.
Unfortunately we are unable to change the address on an order already placed. However if your order has been placed within 24 hours it may be possible to change the address. Please contact at (support@zeusmotorycyclegear)
If your order has been damaged in delivery, please contact our support team at (support@zeusmotorycyclegear) or you may also call at 844-844-0133 within 48 hours of delivery.
No, we do not accept returns of the sold products except in case of a manufacturing defect. No Refunds are allowed
Yes, you can exchange the product with any other product available at the online store for the same price. Additional charges for re-shipping a product may be applicable
You can send an email at (support@zeusmotorycyclegear)or by calling us at the 844-844-0133
Our aim is to fulfil every order we get however, in case we can’t full fill your order then the complete amount would be refunded back in the same account and we will update you accordingly
We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of store re cash that can be used for your future purchase on zeusmotorcyclegear.com
We believe in making your shopping experience seamless. However, if you receive an open or a tampered package, please do not accept it and report it at ((support@zeusmotorycyclegear)) We will look in to it immediately and get back to you.
We take utmost care to ensure customer satisfaction. In case if you receive a wrong product, kindly share the reference images of the received product at ((support@zeusmotorycyclegear)
The standard delivery lead time is 7-9 business days.
although the status delivery time has passed On certain cases or in remote areas there may be a delay. If the given delivery time has exceeded, please contact our support team at 844-844-0133 (Our hours are 11am – 7pm IST , Monday – Saturday) or email us at (support@zeusmotorycyclegear)
You can cancel your order before it has been shipped from our warehouse. If your order has already been shipped then in that case it cannot be cancelled
Any product to be returned must be first supported by a Return Form (check Important Links). Once the form is authorized, you can ship the product in original condition to the same address as mentioned on your order. The shipping cost for returning the product is non-refundable and has to be borne at your end. Any order returned without a return order number form will be rejected.
All replacement products will be shipped post receiving the returned articles at our end, and you will be notified once it will be shipped for our end with its tracking details through separate email. The reverse transaction takes up to 7 – 10 business days.
Every effort has been made to display as accurately as possible the colours of our products that appear on Zeus website. However, as computer monitors vary, monitor’s display of any colour completely accurate cannot be guaranteed.
All orders received before 12 pm will be taken into processing on the same day any order post 3.00 pm will be processed on the next day.(Except Sunday) All orders placed after 3pm on Saturday will be taken into processing on Monday. As we do not process any orders on Sunday
Yes, you may expect the delivery of your order on weekends.
We have a strong logistic network and products can be shipped across the globe. Any orders within India need no need a confirmation for delivery, however, for international countries, please email us on (support@zeusmotorycyclegear) and our team will assist you with the ordering procedure.
Any information that you share with us is kept private and confidential. At no point we will share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you
All items are in stock unless indicated as “out of stock”. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a refund or alternative date of availability or an alternative match of the product.
Unfortunately no, however you can simply place another order.
Delivery anywhere in India is possible.
If your card is debited and no order placed, you may write to us at (support@zeusmotorycyclegear). We will check and confirm on the transaction.
Further, you may also check with your bank/credit card account, if the money is debited on a failed transaction, it will be reversed to your account within 10 business days. The time taken can vary from bank to bank and we have limited control on the same. Please contact your banking partner for further updates.
If the transaction is successful and the money has been credited to our account then we shall update you through email with your order confirmation and order number
For all Online Order our Delivery service providers will make two attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request at an additional re-shipping charge
No, we charge extra for shipping as these are not added in the MRP of the product.
Please call or you may write to us at (email@example.com) to cancel your return request and we will do the needful.
No, products listed as ‘Out of Stock’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability.